This is one of those stories that shows how Apple gets it with customer service.
A customer who had his iPhone for over two weeks had to return it for repairs.
He received his replacement phone. (I have always liked it when a company provides a replacement product BEFORE they get the old product back.)
When he started looking for a paper clip to remove his SIM card, he found that Apple had provided him with one in the box. Complete with instructions on its use.
See the story complete with pictures here.
